Support

My preferred method for providing support is via my documentation site.

I will occasionally provide paid support though I am much more interested in writing / updating / fixing the documentation and training material I have written for this site.

My homelab is a hobby and done on my own time. I work 8-5 Mon-Fri in IT and (generally speaking) I am not interested in working on IT things in my spare time.

My skillset is outlined at https://trentbauer.com and applications I have experience with are outlined in this guides section and the homelab section.

My rate

1 hour minimum ($100), then $25 per 15-minute block, in Australia dollars.

convert to your currency here

Time	Cost Calculation	Billed Amount
45 minutes	Minimum (1hr) + 0 blocks	$100
90 minutes	Minimum (1hr) + 2 blocks (15min)	$150

Payments are taken via Zoho

Terms of Service & Conditions

By engaging my services and paying the initial deposit, you agree to the following terms:

• Service Scope: Support is provided on a "best-effort" basis for the specific tasks outlined in our agreed-upon itemized list. I am not liable for pre-existing system instabilities or unrelated issues that may arise during or after the session, including if the service breaks after proof of completion is provided.

• Pre-existing or unrelated issues: I will note any pre-existing or unrelated issues I find. Providing documentation or support on these will be a new service scope.

• Proof of Completion: The service is considered fully rendered and non-refundable once the agreed-upon testing is successful and any relevant documentation has been provided

• Pricing & Minimums: There is a minimum engagement fee of $100 AUD (covering up to the first 60 minutes). Additional time is billed at $25 AUD per 15-minute block. Agreeing on the service scope is not included in the minimum hour

• Refund Policy: Refunds will be granted under these conditions

  • Failed Resolution: If I am unable to resolve the primary issue agreed upon, a full refund of the deposit will be issued.

  • Documentation Clause: If the resolution of your issue results in a new, public guide being created for this site, your fee will be refunded in full. Ammendments to existing documentation is not included.

  • Change of Mind: No refunds are provided for "change of mind" once work has commenced.

• No Commercial Use: These rates and services are strictly for hobbyists and individuals. I do not provide support for profit-making entities or commercial environments.

• Dispute Protocol: You agree to contact me directly to resolve any grievances before initiating a formal dispute with PayPal or your financial institution.