# Support
#### My preferred method for providing support is via my documentation site.
I will occasionally provide paid support though I am much more interested in writing / updating / fixing the documentation and training material I have written for this site.
[My homelab is a hobby and done on my own time.](/guides/guides.md#a-piece-of-advice) I work 8-5 Mon-Fri in IT and (generally speaking) I am not interested in working on IT things in my spare time.
My skillset is outlined at [https://trentbauer.com](https://trentbauer.com/) and applications I have experience with are outlined in this guides section and the homelab section.
## My rate
**1 hour minimum ($100), then $25 per 15-minute block, in Australia dollars.**
[*convert to your currency here*](https://www.google.com.au/search?q=United+States+Dollar+to+Australian+Dollar\&shem=bdslc,epsd1,shrtn\&shndl=32\&source=sh/x/ccy/ob/m1/1\&kgs=4e8d7def0bb59739\&utm_source=bdslc,epsd1,shrtn,sh/x/ccy/ob/m1/1)
Time
Cost Calculation
Billed Amount
45 minutes
Minimum (1hr) + 0 blocks
$100
90 minutes
Minimum (1hr) + 2 blocks (15min)
$150
[Payments are taken via Zoho](https://invoice.zohosecure.com.au/portal/trentbauer/signin)
## Terms of Service & Conditions
By engaging my services and paying the initial deposit, you agree to the following terms:
* **Service Scope:** Support is provided on a "best-effort" basis for the specific tasks outlined in our agreed-upon itemized list. I am not liable for pre-existing system instabilities or unrelated issues that may arise during or after the session, including if the service breaks after proof of completion is provided.
* **Pre-existing or unrelated issues:** I will note any pre-existing or unrelated issues I find. Providing documentation or support on these will be a new service scope.
* **Proof of Completion:** The service is considered fully rendered and non-refundable once the agreed-upon testing is successful and any relevant documentation has been provided
* **Pricing & Minimums:** There is a minimum engagement fee of $100 AUD (covering up to the first 60 minutes). Additional time is billed at $25 AUD per 15-minute block. *Agreeing on the service scope is not included in the minimum hour*
* **Refund Policy:** Refunds will be granted under these conditions
* **Failed Resolution:** If I am unable to resolve the primary issue agreed upon, a full refund of the deposit will be issued.
* **Documentation Clause:** If the resolution of your issue results in a new, public guide being created for this site, your fee will be refunded in full. *Ammendments to existing documentation is not included.*
* **Change of Mind:** No refunds are provided for "change of mind" once work has commenced.
* **No Commercial Use:** These rates and services are strictly for hobbyists and individuals. I do not provide support for profit-making entities or commercial environments.
* **Dispute Protocol:** You agree to contact me directly to resolve any grievances before initiating a formal dispute with PayPal or your financial institution.
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